Shipping & returns
Delivery areas and costs
Delivery is free, with tracking, to the following countries: metropolitan France (including Corsica), Monaco, all European Union member states, the United Kingdom, Switzerland, Norway, Iceland, the United States, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Taiwan, Israel, the United Arab Emirates, South Africa, Brazil and Mexico. The maximum delivery time is set out in our terms and conditions of sale.
Order tracking
An email with your tracking number is sent as soon as your order ships. Any questions? Write to us via the contact page (customer service by email).
Returns and refunds
You can return your order within 14 days of receipt (right of withdrawal): email us at contact@le19emetrou.fr and we will give you the return address. The direct cost of sending the product back is paid by the customer (flat rate of €6). We refund all sums paid no later than 14 days after receiving your decision (this may be deferred until we receive the product or proof that it has been sent). Details and the withdrawal form are in our terms and conditions of sale.
Guarantees
2-year legal guarantee of conformity and guarantee against hidden defects. Customer service by email.